Returns & Refunds
Returns & Refunds
VELNISA currently serves customers in the United States, the United Kingdom, and Canada. Return rights and procedures depend on the destination, product condition, product category, and applicable consumer law. Please contact us before sending an item back; do not mail a return until we provide written instructions.
United States orders
For eligible US orders fulfilled by Trendsi, return requests must be initiated within 7 days from the date tracking shows that all items in the order have been delivered. The item must be shipped back within 7 days after the return request is submitted. Items must be unworn, have original tags attached, and be returned in the clear garment packaging with the SKU label. Trendsi does not accept exchanges.
Return shipping is the customer's responsibility unless the item is damaged or the shipment was incorrect. Original shipping and handling charges are non-refundable. Returns that do not meet the supplier's requirements may be subject to a 20% restocking fee or may be declined. Trendsi asks customers to allow 5–7 business days after receipt of the returned package for processing.
United Kingdom and Canada orders
Trendsi currently states that its return service is available only for US orders and does not accept returns for orders shipped to customers outside the US. If you are in the United Kingdom or Canada and believe an item is faulty, damaged, misdescribed, or incorrect, contact VELNISA promptly at Support@velnisa.store with your order number and clear photographs where relevant. We will review the issue and provide an appropriate resolution in accordance with applicable consumer protection law. Nothing in this policy removes rights that cannot legally be excluded.
Supplier-listed final-sale categories
Trendsi lists beauty products, bodysuits, face masks, intimates/lingerie, jewelry, swimwear, and open-pack wholesale orders as non-returnable or final sale under its supplier policy. These restrictions do not limit mandatory statutory rights for faulty, damaged, misdescribed, or incorrectly supplied goods.
Refunds
Where a refund is approved, it will normally be issued to the original payment method. Your bank or payment provider may take additional time to display the funds. We will confirm the refund decision by email.
How to contact us
Email Support@velnisa.store with your order number, the item concerned, and the reason for your request. Phone: 608-522-3486.