Frequently Asked Questions
Frequently Asked Questions
Where does VELNISA ship?
We currently accept orders for delivery only to the United States, the United Kingdom, and Canada.
Do you ship to other countries?
No. Delivery to other destinations is currently unavailable.
How much does shipping cost?
Free shipping is available on all orders delivered to the United States, the United Kingdom, and Canada. No shipping fee is charged for these destinations.
How long does delivery take?
Estimated delivery transit times are 5–10 business days to the United States, 4–14 business days to the United Kingdom, and 8–14 business days to Canada. These estimates begin after order processing and dispatch, do not include the 1–2 business days needed to process an order, and are not guaranteed. Actual delivery may vary depending on the product, carrier, customs processing, weather, and other circumstances.
For full details, please read our Shipping & Delivery policy.
Can I return an item?
Eligible US orders fulfilled by Trendsi may be returned under its 7-day return window and product-condition rules. Trendsi does not currently provide its return service for orders shipped outside the US. For faulty, damaged, misdescribed, or incorrect items, contact us so we can review your rights and options under applicable law. Read our Returns & Refunds page.
How do I contact you?
Email Support@velnisa.store or call 608-522-3486. Include your order number for order-related questions.