Privacy Policy

This Privacy Policy explains how VELNISA collects, uses, and shares personal information when you visit velnisa.store, contact us, or place an order. Our store currently accepts orders for delivery only to the United States, the United Kingdom, and Canada.

Information we collect

Depending on how you use the store, we may collect your name, billing and delivery address, email address, phone number, order details, payment and transaction information, customer-service communications, and technical information such as device, browser, IP address, and cookie data.

How we use information

We use information to operate the store, process payments, confirm and fulfil orders, arrange delivery, provide support, manage returns and refunds, prevent fraud, improve our services, comply with legal obligations, and send marketing communications where permitted.

Service providers and sharing

We share information with Shopify and service providers that help us process payments, operate the store, provide analytics and customer support, and fulfil and ship orders. Order and delivery details may be shared with our fulfilment supplier when necessary to deliver your purchase. We do not sell personal information for money.

Cookies and advertising

Our store and service providers may use cookies and similar technologies for essential store functions, analytics, personalization, and advertising. You may be able to manage cookies through your browser and use applicable privacy controls to opt out of certain targeted advertising or data-sharing activities.

Retention and security

We retain information for as long as reasonably necessary to provide services, maintain business records, resolve disputes, and meet legal requirements. We use reasonable safeguards, but no online system can be guaranteed completely secure.

Your privacy rights

Depending on where you live, you may have rights to access, correct, delete, or receive a copy of your personal information, or to object to or restrict certain processing. You may also have rights concerning targeted advertising and data sharing. To make a request, contact us using the details below. We may need to verify your identity before responding.

Children

Our store is not intended for children, and we do not knowingly collect children's personal information in violation of applicable law.

Changes and contact

We may update this Policy when our practices or legal requirements change. Questions or privacy requests can be sent to Support@velnisa.store or 608-522-3486.